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DELIVERY Info

 Wondering where our driver is? Here are some situations our customers find themselves in from time to time.

Where is my order?

As much as we’d love to we aren’t able to give an exact delivery time as our routes change daily. You can expect your delivery to arrive between 12:30 to 7:30pm and you will receive a text confirmation once your order has been delivered. Every so often we need a little extra time with your order but don’t worry we’ll be in touch if that’s the case. Orders weighing in at 75lbs or more, large bedding, multiple hang dry items and some Dry Cleaning items may need an extra day to ensure we’ve cared for it properly. But once again we’ll be in touch, we promise.

Do I need to be home when you deliver my order?

Not at all. We will deliver your order to your door step unless otherwise specified. If you are concerned about the safety of your order we suggest that you make arrangements to be home within our delivery window (12:30 to 7:30pm) or have someone on the look out for us. Many of our customers simply allow us to pickup and deliver in their garage or on a back stoop. Feel free to send in a request to change your driver instructions HERE. These notes will stay on your account to be followed for every subsequent order. Please be aware if you are changing your instructions mid order our driver may or may not catch them this time.

I received a notice that you weren’t able to deliver my order. What now?

This does happen from time to time with our Customers who live in an apartment or facility where access must be given with a door code, building key or during special hours. If we are unable to deliver your order we will be in contact to reschedule your delivery. To ensure a timely delivery with every order please be sure to equip us with the correct instructions and or make yourself available during our delivery window (12:30 to 7:30pm). We are happy to pickup and deliver your order to a front desk or leasing office as long as they are open for delivery within our delivery window.